Retail Customer Service Representative

Overview
Do you love working in retail AND an office setting?  Well working in our retail store office will give you a balance of face to face customer service and ability to multi task and work in a high volume store where you can assist customers with a variety administrative duties while giving the ultimate customer service.

 

This position starts at $18-$20 per hour. The schedule varies and does include days, night and weekends.

 

Responsibilities
Responsibilities we need you to perform.

• Jordan’s prides itself on having a strong, loyal J-Team.  We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice.  We know that you are here to support your family and we are here to support you!  Don’t wait any longer, apply now! Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues
• Reconciling cash drawer at the end of a shift
   

Qualifications
Here’s what skills we need you to bring.

• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 1-2 years of retail experience preferred but not required